Utilizing artificially intelligent instruments to automate HR processes has been catching up speed since the past couple of years. Among all instruments HR chatbot is the one that has achieved far reaching ubiquity and reception amongst the HR professionals throughout the world. Chatbots are sort of programs that are generally controlled by AI. This AI tools can recreate or start content and sound based discussions with the subject. These are widely utilized in client administration, handling job applicants, promoting business, web based business, and human services. By the recruiters, chatbots are utilized to automate representative inquiry of the executives, direct reviews for workers and objectify creative learning programs. According to a study, almost 75 percent of the HR groups intend to execute chatbots soon, and 92 percent of HR experts concur that HR chatbots will be urgent in guiding representatives to fundamental organization data.
Global business throughout the world are progressively utilizing artificial intelligence (AI) and machine learning (ML) to drive their journey of digital transformations. This trend has boomed even more because of the customers employing technologies of the next-gen to connect with the enterprises. The scenario is that about 85 % of customer interactions within an organization will be with software robots in the coming five years’ time. The study also revealed that 87 percent of the “C” suite position holders are in the process of initiating their AI workforce using AI bots. However, most of these decision makers are still in the dilemma that they are still lagging behind their competitors in the use of AI which contributes a lot in improving the customer experience.
Implementing Chatbots in Business
Chatbots are planned to be interactive and therefore these tools must be able to interpret the queries users are asking them. HR Bots hence help in reducing the administrative burden of the recruiters and HR teams so they will have time to focus on important recruitment and hiring strategies. But Chatbots will never be able to replace HR by any means. However, with the bots becoming more refined and sophisticated, businesses are increasingly considering to deploy them. Here are some highlights which should be considered while implementing the technology of today:
- It is vital to clearly outline the scope of services that will and will not be delivered by the chatbots.
- The deployed Chatbots should provide accurate information, additionally, they must be connected to HR platform the company’s and must be able to fetch the right data.
- There is nothing great about a system that is capable of providing only binary answer. No employee would like to ask multiple questions for the information they need. Hence, it is best to build decision modules directly into the chatbot software based on questions that are frequently asked and to make sure these are continuously updated.
Chatbot privacy and security are the two areas on which organizations should pay close attention. So, organizations must ensure that chatbots should be compliant with GDPR or any industry-specific or location-specific policies and regulations. It is also critical to ensure the chatbot provides information to users based on their authorization levels.
Advantages of Implementing HR Bots
As we have discussed till now that use of HR bots in recruitment has been rise. With the help of these recruitment bots recruiters can design an engaging, intuitive and streamlined hiring process. Now we will discuss some ways in which the intelligent HR chatbots are helping employers ace new age talent acquisition trends.
Assured Positive candidate experience without any bias
One of the advantages of HR bots is that it can promote positive candidate experience as the users need not wait for the right information. From tasks like helping a candidate view relevant job openings to their answering critical queries about the remuneration HR chatbots can do it all. Moreover most of us have used IM apps and smart assistants so there is no need of learning or training required for communicating with HR chatbots. They instantly answers questions and queries which ensures that the candidates will get accurate information about the job and organization in simultaneously without any delay.
Automated and efficient processes
Automating these processes not only reduces the time taken to select the relevant candidates, but also collects standardized responses from candidates regarding their skills, experience and salary expectations. Recruiters and HR managers have to spend a major part of their productive time in hiring activities like looking out the best resumes, arranging interviews slots and managing the talent pool. On the other hand HR chatbots, effortlessly store information about the candidate, or screen potential candidates, schedule interviews and manage several candidates at the same time.
What’s more, the process can be optimized further by inserting knock-out questions that filter out the candidates that aren’t the right fit. Thus, by assisting HR professionals in identifying the right candidate, managing the talent database and coordinating interview schedules with candidates, HR chatbots ease the burden of manual work in the preliminary stage of recruitment. They do away with the need to maintain endless excel sheets and overflowing folders with resumes.
Unbiased evaluation of the candidates
While there are laws and policies to ensure that outright discrimination doesn’t take place, unconscious biases often creep into the workplace, and by extension, the recruitment process as well. Chatbots can be trained to assess essential candidate attributes, like experience, skill or achievements, to determine their fitment for the role. Although there have been recent concerns regarding AI inheriting human biases, experts believe that a recalibrated approach to developing technology can fix the issue. Despite the advances made in the past few years, the hiring process remains vulnerable to unconscious human biases and prejudices. HR chatbots help remove these biases and support objective decision-making by taking into consideration pre-determined factors.
In a nutshell, there are several benefits of using AI-driven HR chatbots in the recruitment process. By taking over the manual and administrative processes, they not only make hiring more efficient but also help free up the time and resources of HR professionals to focus on designing engaging people policies and scouting for the best talent. The fact that they are powered by intelligent technology means that they will only get smarter, more adept and efficient with time. This explains that despite the existing challenges, like language barriers and the inability to mimic complex human conversations by comprehending emotions, HR chatbots are expected to play a significant role in the future of HR.
Mandatory consideration about Chatbots
Chatbots of they are not properly updated, the answers they give, their guidance, and insights may be out of date or incomplete which can drive noncompliance, rework, and dissatisfaction of the users. So it is very important for organizations who want to add HR chatbot technology to do their due diligence before deploying one. Eminent CEOs are of the view that if chatbots not implemented properly, they may drive discontent which forces users to traditional channels and may prevent those users from ever adopting or trusting future iterations. It is important for you to understand your organization’s culture and build appropriate adoption and engagement plans.
As a recruiter you must spend time to understand an end to end process and what great experience you want to create for your employees. Enterprises using traditional on-premise HR management systems must ensure their information does not leave their corporate firewall. All HR data should be encrypted. Depending on your enterprise’s security requirements, HR professionals should look into an on-premise, hybrid, or cloud deployment models for HR chatbots.
Robotic Process Automation (RPA) and chatbots are the two latest technologies that can design new opportunities for every organizations by helping them streamline their processes and tasks previously performed manually by humans. The role of recruiter is rapidly changing to that of a subject matter expert with deep understanding of not just the process of talent acquisition & all its parts, but also that of understanding the talent landscape, identifying the culture fit and ensuring the process of talent acquisition is human despite use of various technology tools. This will cause the recruiter to ensure a balance between data focused analytical skills and people focused social skills. With so much happening in redesigning of the recruitment process, the biggest impact of these technologies is obviously on the recruiter.
Technology has been rapidly changing our world of work. Every facet of the talent landscape is being impacted by technology tools from talent acquisition to talent management. We all understand that optimal use of technology will enable more intimate and human interactions across various talent processes while also enhancing our ability to capture information, identify trends, and make efficient decisions. Thus technology is now front and center on the talent management strategy in most organizations. High attrition industries including finance, retail, and healthcare are also ahead in terms of bracing for the new age technology. The interesting part is that chatbots come with different abilities to fulfill a different purpose in each industry.